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Big Picture Holiday plans not working

Yongwon BAEK_3z4dfk

My company is using Jira Server 8.14.0.

A separate holiday plan was created, and a holiday plans was specified in the resource manager screen, but the application is not applied in the resource screen.

Of course, it is added in the basic holiday plan, but the additionally created plan does not work at all. What is the problem?
The plugin is version BigPicture 8.0.19.

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Anna-BigPicture

Hello @Yongwon BAEK

I would appreciate if you shed some light on the activities you've done. Did you assign the newly-created plan to selected resources?

image (76).png

What is the start date? It's not visible in the Resource module or the Resource panel available on the Gantt chart? Thank you for your answers.

Yongwon BAEK_3z4dfk

The start date is well marked

Yongwon BAEK_3z4dfk

I don't know what the problem is. Why the newly added holiday plan is not specified...

Anna-BigPicture

Hi @Yongwon BAEK

Could you please also share a screenshot of the view from the Resources module? Do non-working days are not displayed at all? I would really appreciate if you share with me more information for further investigation.

Alternatively, contact our Service Desk directly. This will allow our product specialists and developers to investigate your instance and plugins on time.

Yongwon BAEK_3z4dfk

Even though May 6th is designated as vacation, it is not displayed in Resource View.

Anna-BigPicture

Hi @Yongwon BAEK

Thank you for sharing the Resource View. As I see from the attached screenshot, May 6th is a non-working day marked simultaneously as a “Floating Holiday” and “Fixed Holiday.”
image (81).png

Please select only one of the following options.

Please note that you can change the view and set up the granulation to “Daily” to follow resources availability more specific.

image (82).png

More information regarding Holiday Plans you can find in our documentation; here.

Please consider also upgrade to the latest version available on the Marketplace - BigPicture 8.0.20.

Let me know if you have further questions.

Yongwon BAEK_3z4dfk

As you requested, only one option was selected and added. But likewise, it is not displayed. The plugin is the latest version. (8.0.20)

Anna-BigPicture

Hi @Yongwon BAEK
I am really sorry to hear that.

Could you please check if the problem persists after clearing the cache? Please go to Jira Administration >> Manage Apps >> BigPicture Technical Configuration>> Advanced >> Clear Cache.

If yes, we need to investigate your case individually.
Please, raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time. Would be perfect if you attach log files, here you will find instruction on how to extract them.

Yongwon BAEK_3z4dfk

It is the same even though I have already cleared the cache.

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