Auto assignment a ticket - Custom Field Type: Select List.

Question

Hi Support,

We are looking for a auto assignment based on custom field value.

Scenario:

Consider we have projects Project A, Project B, Project C etc...

and there is a custom filed “Category” (Field Type: Select List) Values are Architecture, Circuit Design, Verification etc…

When users files a ticket under Project A when select Category value to Architecture. Ticket should assign to Developer/User1

Like that Project A when select Category value to Circuit Design Ticket should assign to Developer/User2

Project A when select Category value to Verification  Ticket should assign to Developer/User3

Please let us know how to achieve this? Let me know if any questions and consider that has high importance.

Regards,

Venu.

Tuncay Senturk _Snapbytes_ · Answer

Hi,

JIRA Enhancer Plugin has a post function "Assign issue to a role based on a field in issue"

You can do such assignment using this plugin. However it only assigns to a project role, not to a user in custom field.

Tuncay Senturk

VenugopalY · Answer

Component watcher plugin fills our requirement.

Renjith Pillai · Answer

Vishnu, you may also use the Script Runner plugin and get your logic implemented in the script.