Notification / Email Limit

Question

Hi,

on the Jira Ino page is nothing regarding a limit with emails! Now i got the info, that the limit is reached for today. WTF? On the website the promote with "Unlimited mail, unlimited notification, 200 SMS"

Now i have to buy, Jira, Jira Service desk AND Confluence, thats not a great feeling...

Nic Brough -Adaptavist- · Answer

I think I would be looking at a free Confluence install, then a Jira Core + Software + Service Desk install with free Core, 10 Software users and 3 Agents (the licences for Software and Service Desk can be thought of as including a Jira Core licence, as they build on top of the Core functions).  The 10 software users should remove your email limitations.

However, I do not know if it is possible to mix free and paid licences across the three Jira applications.

Nico_9mdfk0 · Answer

Hm ok, so what is your suggestion? I need Jira software, JSD an confluence.

Should I order 2 users for Jira software? (We are only two using it)

i think the price mentioned is only visible from Germany, I already send it to Atlassian

Nic Brough -Adaptavist- · Answer

Which page is it?  (I can't find any that don't have the link I mentioned)  We can ask Atlassian to improve it.

You do not need to buy JSD for $20 per agent.  Agents are expensive users, but they are expected to be few in number - the idea is that you pay a lot for agents, but the customer accounts are not charged.

Service Desk is a separate product that goes over the top of a Jira Core, as is Jira Software, and you can licence all three of them separately - it's not uncommon to see things like 100 Core, 50 Developers (Software) and only 3 Agents licenced.  Taking any one of the three out of the free bracket will remove the restrictions on email.