JIRA - Log work not displayed in Time tracking

Question

Hi,

I' m using JIRA 5.2.11, time tracking is turned on, permission schema is okey.

Users can log work as shown below.

But I cannot see it in time tracking.

What is wrong?

It happens in some projects, some times, with some users.

I cannot understand why.

I' ve controlled this with a groovy script also.

issue.getTimeSpent() returns 0 for this issue.

However, I get the timespent as 1 hour when I trace with worklog manager :

worklogManager.getByIssue(issue).each() { Worklog worklog -> 
                  def   author =  worklog.getAuthor() //admin
                  def   flag =  projectRoleManager.isUserInProjectRole(userManager.getUser(author), sgRole, project).toString()
                     if(flag == "true"){
                         if(worklog.getTimeSpent() != null)
                            totalRemaining += worklog.getTimeSpent()  
                     }

}

I mentioned this, maybe it helps to solve the problem.

Thanks for your helps.

Bahar Çağlar · Answer

I checked field config. scheme, it is enabled, also I checked plugin module.

It is also enabled.

Bjarni Thorbjor · Answer

Hi Bahar,

Is the "Time tracking" field shown in the "Field configuration" scheme? Also check if the timetrackingmodule is enabled in the "View Issue Panels" system plugin.

-Bjarni