Hi, I need your help Today I upgraded 8.14 to 8.15 and switched to HTTPS but I can no longer see the files I added. when I want to see image files errors is ; "Ouch! We can't load the image. /secure/attachment/10602/SupportTiers.jpg" when I want to see office document, pdf, etc files errors are; Oops, you've found a dead link. - JIRA contextPath = ""; document.body.className += " js-enabled"; Oops, you've found a dead link. * Go back to the previous page * Go to the Home Page * Atlassian Jira Project Management Software (v8.15.0#815001- sha1:9cd993c ) * About Jira * Report a problem Atlassian Thanx

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Jira Service Management - MSoffice,pdf etc. and img files are not displayed

Ali Aydın

Hi,

I need your help

Today I upgraded 8.14 to 8.15 and switched to HTTPS
but I can no longer see the files I added.
when I want to see image files errors is ;

"Ouch! We can't load the image.

/secure/attachment/10602/SupportTiers.jpg"

when I want to see office document, pdf, etc files errors are;

<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><title>Oops, you&#39;ve found a dead link. - JIRA</title><script type="text/javascript">contextPath = "";</script><link type='text/css' rel='stylesheet' href='/static-assets/metal-all.css' media='all'><script src='/static-assets/jquery-min.js'></script><script src='/static-assets/metal-all.js'></script><meta name="decorator" content="none" /></head><body class=" error-page error404"><script type="text/javascript">document.body.className += " js-enabled";</script><div id="page"><header id="header" role="banner" aria-label="Site"></header><div id="content"><div class="aui-page-panel" ><div class="aui-page-panel-inner"><main role="main" id="main" class="aui-page-panel-content lowerContent" ><div id="error-state"><span class="error-type"></span><h1>Oops, you&#39;ve found a dead link.</h1><ul><li>Go back to the <a href="javascript&colon;window.history.back()">previous page</a></li><li>Go to the <a href="/secure/MyJiraHome.jspa">Home Page</a></li></ul></div></main></div></div></div><footer id="footer" role="contentinfo"><section class="footer-body"><ul class="atlassian-footer">
    <li>
        Atlassian Jira <a class="seo-link" rel="nofollow" href="https://www.atlassian.com/software/jira">Project Management Software</a>
                                            <span id="footer-build-information">(v8.15.0#815001-<span title='9cd993cd5d44d1112926026f768b18ff3cb391a3' data-commit-id='9cd993cd5d44d1112926026f768b18ff3cb391a3}'>sha1:9cd993c</span>)</span>
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    <li>
        <a id="about-link" rel="nofollow" href="/secure/AboutPage.jspa/secure/AboutPage.jspa">About Jira</a>
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        <a id="footer-report-problem-link" rel="nofollow" href="/secure/CreateIssue!default.jspa">Report a problem</a>
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Thanx

Accepted answers

Kian Stack Mumo Systems

@Ali Aydın,

I see this if the files were removed from my file system and I try and access them. When you upgraded, how did you do it? Does everything else appear to be working fine? Is it all attachments, or just select ones?

Thanks,

Kian

All comments

Kian Stack Mumo Systems

@Ali Aydın,

Ali Aydın

After uploading files, I cannot access them again. It is the same if I created ticket on the portal and application. I made the upgrade by downloading the new package. The interesting thing is that the place where the file is located appears as secure / attachment in the url, but I couldn't find such a folder

Kian Stack Mumo Systems

@Ali Aydın, that's not how the attachments are packaged on the backend. They are located in the directory <jira-home> /data/attachments. Are you saying that you've tried to upload new attachments and after you upload a new attachment you can't access it?

Thanks,

Kian

Ali Aydın

After adding a new attachment, I cannot access it and it happened after the upgrade. Do you have any suggestions for solving this problem? If not, I will necessarily downgrade it.

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