Urgent issue: BAckup

Question

We are using Confluence 6.1.4.2

We are unable tio login except using recovery_admin credentials.

The backup of site is not working. We have full rdp access to machine

Is there a way to move the content of the site to another server from the back as the backup function is not working ?

Bastian Stehmann · Answer

I'm working for an solution partner, so we might help. But probably you want someone close by, so you might check the partner directory, which you can find here: https://partnerdirectory.atlassian.com/

Bastian Stehmann · Answer

Hi @Mydesq Support ,

for this issue, you might check the permissions of the application-home Folder, if the user under that Confluence runs does have read/write permissions.

Nic Brough -Adaptavist- · Answer

If you can log in with the recovery account, then there's nothing wrong with Confluence.

My guess is that you have an external user directory set up, but Confluence can't talk to it, so all the non-recovery users cannot get in (the fact you can't get to the marketplace either suggests a network issue)

I would definitely start with fixing whatever is blocking the user directory access first.