can't edit file Atlassian Companion

Question

Hi Atlassian Companion Version 1.2.5 Confluence 7.10 After install Atlassian Companion on my PC can't edit files. Here is the message: Get ready to edit Atlassian Companion is required to edit this file. Talk to your IT team if you don't have permission to install apps. Once installed, your browser will prompt you to launch the app. Here is the log: error: adc:ServerFacade 2021-02-08T09:50:55.675Z Could not get temp link information: error: adc:ServerFacade 2021-02-08T09:50:55.675Z Error: net::ERR_ABORTED at SimpleURLLoaderWrapper. (electron/js2c/browser_init.js:2521:21) at SimpleURLLoaderWrapper.emit (events.js:210:5) at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20) at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23) error: adc:ServerFacade 2021-02-08T09:50:55.675Z Error: net::ERR_ABORTED at SimpleURLLoaderWrapper. (electron/js2c/browser_init.js:2521:21) at SimpleURLLoaderWrapper.emit (events.js:210:5) at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20) at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23) info: adc:ErrorHandler - 2021-02-08T09:50:55.675Z Unable to JSON parse and extract response error responseText: undefined error: adc:ProtocolHandler 2021-02-08T09:50:55.675Z Error parsing protocol link error: adc:ProtocolHandler 2021-02-08T09:50:55.676Z Error: net::ERR_ABORTED at SimpleURLLoaderWrapper. (electron/js2c/browser_init.js:2521:21) at SimpleURLLoaderWrapper.emit (events.js:210:5) at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20) at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23) error: adc:ProtocolHandler 2021-02-08T09:50:55.676Z Error: net::ERR_ABORTED at SimpleURLLoaderWrapper. (electron/js2c/browser_init.js:2521:21) at SimpleURLLoaderWrapper.emit (events.js:210:5) at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20) at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23) Any idea? Thanks,

Ole Kristian Aune _ Kantega SSO · Answer

You are of course right here @Alex K . I was mixing up the deprecated Edit in Office feature which used WebDav (https://confluence.atlassian.com/doc/edit-in-office-using-the-office-connector-170493096.html) with the new Companion app. We support the use of the Companion app, and I have just verified that there is nothing that needs to be configured in Kantega SSO to make this feature work.

The Companion app might however in my experience have problems if the trust is not configured correctly.

Regards,
Ole Kristian

me_tx4neb · Answer

@Ole Kristian Aune _ Kantega SSO I try to enable WebDAV, but still not work! Any idea?

Thanks,

Alex K · Answer

@Ole Kristian Aune _ Kantega SSO

Are you sure that Kantega SSO supports the Companion endpoints? Companion does not use WebDAV but does make REST requests with a JWT token to the endpoints specified here

Regards,
Alex K (Developer at Atlassian)