How to update Custom filed based on users email address in service Desk

Lakshmi Yaganti

Generally we are getting  tickets through user's email in service desk  when user raise a ticket through mail or service desk portal  based on  user email domain    the custom filed should be updated 

 

example: we have  abc (abc@amway.com)  when abc raise a ticket based his domain(amway)  the (customfiled ) usertype should be amway. 

 

how can we do this through scripting it is possible or not

issue.getReporter().getEmailAddress() 

by using code we get  reporter mail here how do we compare email domain

Nicolas Werle [Decadis AG]

Hi @Lakshmi Yaganti ,
this usecase can be realized with Jira Workflow Toolbox.

It provides a post function to update fields. You'll get the company domain with the following parsing code: 
nthElement(toStringList(%{00007}, "@),2)

Best regards, 
Nic