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reopening a ticket should reset custom field to null

Rene Minder

We have added some custom fields to the tickets in JIRA which need to be cleared when tickets are being re-opened. Checking the forums and guides didn't help so far. Is there any way to do this?

Thanks

Accepted answers

Udo Brand

Yes, you would need to add a post function in your reopen transition where you clear that custom field ("Clear field value" postfunction) or set it to empty ("Update issue custom field" postfunction)

All comments

Udo Brand

Yes, you would need to add a post function in your reopen transition where you clear that custom field ("Clear field value" postfunction) or set it to empty ("Update issue custom field" postfunction)

Rene Minder

Within the workflow when I click on "Add Post Function to Transaction", I get under "Update Issue Field" only the following options available: > Assignee > Description > Environment > Priority > Resolution > Summary > Original Estimate > Remaining Estimate > Time Spent Am I looking at the wrong place? BTW: We are using JIRA version 5.2.5, build 847

Udo Brand

Don't you see "Update issue custom Field"

Udo Brand

Ahh, always forget that this is part of a plugin --> JIRA Suite Utilities https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities

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