How to set current unresolved issues to "fixed"

dylan_millikin

Hi,

I currently have 80+ issues that have been closed in past sprints. Unfortunately the Workflow setup did not mark these as fixed. I've since then changed our workflows to correctly resolve the issues when transitioned to the last step but I can't seem to find any way of resolving the the older issues manualy.

Any help would be appreciated.

Thanks

Nic Brough -Adaptavist-

You're going to need to damage your configuration temporarily.

There are two main reasons

1. The issue here is that you should NEVER put the "Resolution" field on a create or edit screen, or most transition screen. Because it gets set to a value when it's editable, your users will inadvertently set it if they use those screens. It should only go on transititions that go into a "closed" type status.

So, you're finding that your issues can't have their resolution set because you don't have the resolution on the screen.

2. A lot of workflows (including the default) set a "do not allow edit" flag on the "closed" status.

You'll need to deal with one or both of these problems.

The obvious solution for the first one - ask your users not to work on issues for a while, put the resolution on the "edit" screen for your issues, and use bulk-edit, removing the field when you're done.

This won't help you with the second one though, as edit will be blocked by the flag.

So, the more fiddly solution, which will fix both problems - create a new screen with just "resolution" on it, then go into EVERY workflow and add a new transtion from "Closed" going back to "Closed" and using the resolution screen. Use the condition "Only admins can do this". (You could also completely skip the screen and just have a single post function that sets the resolution, if you know it's always going to be the same). Then bulk edit and transition the broken issues. (Also, a condition of "resolution is empty" is quite handy to stop other admins repeatedly clicking)