Scriptrunner, a script listener to log all external comment

Question

Hi community,

I have a script which is supposed to create a log of all external comments during an event listener.

Here is my code:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.comments.CommentManager

import com.atlassian.jira.issue.comments.Comment

import com.atlassian.jira.issue.Issue

import com.atlassian.jira.event.issue.IssueEvent

import groovy.json.JsonSlurper

import com.onresolve.scriptrunner.runner.customisers.PluginModule

import com.onresolve.scriptrunner.runner.customisers.WithPlugin

import com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

import org.apache.log4j.Logger

import org.apache.log4j.Level

import com.atlassian.jira.bc.issue.comment.property.CommentPropertyService

@WithPlugin('com.atlassian.servicedesk')

@PluginModule

ServiceDeskCommentService serviceDeskCommentService

final SD_PUBLIC_COMMENT = "sd.public.comment"

def user = ComponentAccessor.jiraAuthenticationContext.loggedInUser

def commentPropertyService = ComponentAccessor.getComponent(CommentPropertyService)

def commentManager = ComponentAccessor.getCommentManager()

def event = event as IssueEvent

def issueManager = ComponentAccessor.issueManager

def issue = event.getIssue()

def comment = event.getComment()

def isInternal = { Comment c ->

def commentProperty = commentPropertyService.getProperty(user, c.id, SD_PUBLIC_COMMENT).getEntityProperty().getOrNull()

}

commentManager.getComments(issue).each {

if (isInternal(it) == false){

def log = Logger.getLogger("Comments")

log.setLevel(Level.DEBUG)

log.debug it.body

}

The problem is that no log is being created even if the script work without error.

Is there a problem with the script?

Best regards,

Jason Li

Daniel Ebers · Answer

Hi @Kristin Lyons

do I understand you basically right that it would suffice to have the whole history of external comments listed in a reply that goes out to the customer BUT not only the last one?

If this is understood correctly voting for the following Suggestions might be a good idea to show it is of interest to your team:

https://jira.atlassian.com/browse/JSDSERVER-5228

Regards,
Daniel

Kristin Lyons · Answer

Thanks for the use case.  Is there a specific reason why the client does not want to use the portal?  Sorry that this is not answering your question directly but maybe we can figure out another way to get this to work.

Jason Li Ting Chung · Answer

Hi Kristin Lyons,

First of all, I excuse myself for wrong wording I used. I mean external comment rather than internal.

Second, the case scenario is that our client do not want to use portal and use email request only. In this situation, they need to provide their customer of all external comments which the latter create.

Unfortunately, JSM only provide the last external comment of the ticket when replying by email and this is an issue for our client.

Hope this clarified the case.

Best regards