JQL Help: How to find summary that starts with certain characters?

Eva8

For one of the client filter, we need to find all the summary that start with "URGENT>". There are 2 problems, one is that if I do contains, it find everything that has the word "URGENT" and 2) I cant seem to figure out how to force the > character.

ANyone has any idea/

Thanks!

tier-0 grump

I'm afraid I haven't got very good news for you here...

We use Lucene indexes to store the values for searching. When Lucene indexes a field it uses an analyzer to inspect the text and then decides how to tokenise the values. There are a wide range of analyzers and each field uses a different analyzer depending on its configuration. Summary is seen as a text field, so when the Lucene analyzer tokenises URGENT> , it will store this in the index as URGENT, as it decides the > is not important - so it's not stored, so you can't search for it.

If it was stored in a custom field that used a different analyzer then to search for it you would escape the > using unicode so \u003E, but as I say for summary you are out of luck.