Favorites missing after Confluence XML restore?

Question

We had a Confluence instance of 5.4.4 which we upgraded to 5.6.6 and after upgrade, we went for an XML backup restore. But, it seems that after the restore, all the Favorites (Space and Pages) are missing.

I checked the database and it seems that the favorite label is tagged correctly but in the UI, it is a different story whatsoever.

What do I do to get all the favorites back in my Confluence instance?

Johannes Stadler (Scandio) · Answer

This might also help: https://confluence.atlassian.com/confkb/how-to-restore-missing-favorites-after-import-from-xml-744719060.html

Guilherme Nedel · Answer

Later on we can check for the info present in the DB using this query:

## SQL ##
SELECT s.spacename, um.username
FROM spaces s INNER JOIN content_label cl ON s.spacedescid = cl.contentid
INNER JOIN user_mapping um ON cl.owner = um.user_key
INNER JOIN label l ON cl.labelid = l.labelid AND l.name = 'favourite';
########

Guilherme Nedel · Answer

Hello Arya, first thing we can do is to run a reindex from scratch to see if this is not a matter of application indexes. You can follow the steps listed in this article, also outlined below 1. Shut down your Confluence server. 2. If these folders exist, make a backup of them, as their contents cannot be rebuilt: a. {{/index/plugin}} b. {{/index/edge}} 3. Remove the {{/index}} directory. 4. If you made a backup of the folders in Step 2, create {{/index}}, and copy the backups in to it. 5. Restart Confluence. 6. If restarting Confluence doesn't trigger the re-index task (troubleshooting issue in the same Confluence version), perform manual index rebuilding as described in Content Index Administration.