Best way to set up a SLA for follow up responses (specifically a certain number)

Question

We have an SLA that we must respond to different priority tickets a certain number of times per day.  How would I set this up in the SLA set up for Jira Service Desk?

Gökçe Gürsel {Appfire} · Answer

Hi @Karen Orr ,

I think Time to SLA can solve your issue. We have an article about recurring SLAs that you can set up using TTS linked below.

https://community.atlassian.com/t5/Jira-Software-articles/How-to-define-recurring-SLAs-for-your-Cloud-projects/ba-p/1504413

Please let me know if you have further questions.

Regards,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

Benjamin Paton_yibbj0 · Answer

Hey Karen,

Can you tell me more about how this SLA works?

Based on what you have said, it seems like your best option is to have a status which pauses the SLA, and an automation that transitions it back into a status which starts it again after a set period of time.

Let me know,

Cheers,

Ben.