Hi,
We are trying to setup our domain for the Status Page emails to our customers (so we want to avoid them being sent from noreply@statuspage.io).
- I added our email address in the portal (status@peachpayments.com)
- We added all DNS values in our Google Domains Backend
- When we Validate the values it tells us for all records: "It doesn't look like the correct record has been set yet."
We tried:
- Created the SPF and Domain ownership records with different hostnames (because of clashing keys)
- Removed the
sts-zendesk include and when that didn't work, also removed the <a href="http://sts-pg.customer.com/" target="_blank" rel="noopener noreferrer nofollow">sts-pg.customer.com</a> include to resolve the issue with too many DNS lookups.
Also there is a message at the bottom that says:
When resolving your SPF record, more than 10 DNS requests were required. Unfortunately this means the SPF record is invalid. You'll need to explore ways to reduce the number of DNS lookups in your SPF record. Maybe you can remove some includes?
Though the expected value above includes what we need, it will unfortunately not work as is. SPF has a hard limit of 10 DNS lookups, and adding the "include:stspg-customer.com" bit will tip your record over that limit. Please find a way to reduce DNS lookups in the rest of your SPF rules, or contact our support team for more help.
Do you have any ideas what we can look into to get this sorted?
Any help is appreciated!
