Add custom field to email content

Question

Hello, I am using JIRA Service Desk Application v3.16.8 . I am trying to add a custom field to the email content so that the field content is appeared in the email notification on creation of the ticket. I followed this link and took into consideration the HTML part : https://developer.atlassian.com/server/jira/platform/adding-custom-fields-to-email/ I added the following codes in the files issuecreated.vm and customfield.vm using the right custom field ID: issuecreated.vm : #parse("templates/email/html/includes/fields/customfield.vm") customfield.vm : #disable_html_escaping() #set ($customfield = $customFieldManager.getCustomFieldObject("customfield_10402")) #if($issue.getCustomFieldValue($customfield)) #text($customfield.name): $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false) #end The value of the field is not appeared in the email but instead the following line appears : custom_field_name: $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false) Can you please advise? Best regards, Bruno

Boris Berenberg - Atlas Authority · Answer

Hi Bruno,

I am not a velocity expert so there may be a solution here that I am not aware of. My company makes Notification Assistant for Jira and it allows for customization of email templates using an editor in the UI.

Thanks,
Boris

Bruno Casimir_li07y7 · Answer

Hello Boris,

Thank you for or answer. The solution you propose implies installing a new feature on jira and purchasing a license right? Is this the only way to fix this issue! Can you please confirm?

Best regards,

Bruno.

Boris Berenberg - Atlas Authority · Answer

Not sure on the Velocity side of things, but we allow you to configure how email templates look, and what fields are included, using a WYSIWYG editor in Notification Assistant for Jira