Users are unable to see the space even after they are granted access

Question

My colleagues are unable to see newly created confluence space even after i granted them access to the space. Is there anyway I can troubleshoot this or request for some help?

Space: Ad Ops Knowledge Centre

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hello @Lynn Seo ,

i'm assuming that you using Confluence Server Version.

Please enter your Confluence login Password.

Thanks.

Lynn Seo · Answer

Hi @KAGITHALA BABU ANVESH thank you for your response! Yes, I've already set the space to no restrictions but my colleagues are still unable to search/see the space that I've created. And when I try to check space tools > permissions > edit permissions I receive this message (refer to ss) and am unable to proceed :(

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hello @Lynn Seo ,

Space permission are enabled to groups / individual users

does your collogues are in space level , which have permissions on the group.

Thanks.