Jira ServiceDesk tickets are auto assigning

Question

I'm having an issue where my Jira ServiceDesk tickets are showing as assigned to me in the assignee field when getting auto generated emails, but when I go to the ticket itself it shows unassigned. Any idea what the issue could be? I'm new to using JiraServiceDesk. Thank you.

Daniel Ebers · Answer

When the history shows the admin assigned you an issue while in fact he is not aware he did this only some kind of automation is possible. This could come through an App or just a workflow postfunction.

Cindy Lusby · Answer

We created the custom rule to have the default assignee as unassigned but the notification emails are saying I'm assigned. But in the portal it says unassigned. The history shows the admin assigned the ticket to me but he did not.

Daniel Ebers · Answer

I would also be highly interested what is visible from "History" tab of a specific issue.
When the user's name is appearing in an auto-generated mail one must assume that the user name was set as assignee as the time the mail was sent.
After that seeing assignee as empty must basically mean "something" changed the assignee.

@Cindy Lusbycan you confirm this from looking at issue's history?