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can not resolve an issue

unknown

For some reason I have a new issue in a new install of JIRA and the "Resolution" field is permanently "Unresolved " and there is no where to change this. What does one do to resolve a task?

resolve_issue_screen.png

cns_done_transition.png

cns_screens.png

Accepted answers

unknown

There are a couple of ways to do this:

Add a transition screen on your JIRA Resolve/Close transition and put the "Resolution" field in there (make it required if you like) so that it will/can be populated during this transition.
Add a post-function to automatically puts up a value on the "Resolution" field line "done".

Never ever add the "Resolution" field on the "Edit Screen". This may seem another way to populate fields in a JIRA issue but this is not applicable to the resolution field. Once you hit that "Edit" button and "Resolution" is in the Edit screen, a value will be selected for it, hence resolving the issue (in JIRA terms) even though all you did was just edit the issue details

All comments

unknown

There are a couple of ways to do this:

Add a transition screen on your JIRA Resolve/Close transition and put the "Resolution" field in there (make it required if you like) so that it will/can be populated during this transition.
Add a post-function to automatically puts up a value on the "Resolution" field line "done".

unknown

Beautiful answer and quick too! Thank you. I understand why the field should not be on an editable form and that makes total sense when I think about it. However I am a bit baffled about how to "Add a transition screen". I think the easy thing is that any task marked "done" should be "Resolved" at the same time.

unknown

No problemo!

Create a "New Screen" in the JIRA admin menu and name this screen like "My Project Close Screen", add the fields you like to be populated during a Close transition, like the resolution field.
In your Project's workflow transition, edit the transition where you like the resolution setting to happen and add the screen you have created before in the "Transition Screen".

Steven F Behnke

Just to add to Gabrielle's great answer – Some of the brand-new default workflows in JIRA simply set the default Resolution instead of having a screen. In those cases, you'd need to modify the workflow and add your own transition screen as Gabrielle indicates.