Opsgenie JiraServiceDesk Integration - Assignee

Wei_8evv5a

Hi,

When an alert is created in opsgenie, a corresponding Jira Service Desk (cloud) ticket is created. The reporter is an agent I created in jira for this specific purpose. 

When a human agent ack's the alert in opsgenie, I see the corresponding ack that moves the JSD ticket to the next step in the workflow.

Is there a way for me to have the assignee of the JSD ticket changed to the user that ack'ed the ticket instead of showing unassigned?

Thanks,

Wei

Nick Haller

Hi @Wei ,

This functionality is not currently available. I know we have an open feature request for this that I'll certainly add you to though.

As a workaround we've seen customers using automation rules to accomplish this.

You'd first want the integration to add a comment to the issue when an alert is acknowledged:

 

That comment would look like this:

 

You would then add an automation rule that filters on this comment / user's name, and assigns the issue to the corresponding JSM user:

 

 

You'd have to add an automation rule for each user - so it's not the most robust workaround, but the only real workaround at this time.

Let us know if you have any additional questions!