Please help or guide me in
ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue
Hi @kiranmai genkolla ,
Email handlers can't check some ticket already created with same summary.
read few articles but didn't get any information from the articles.
I found these two tickets. May be helpful to you. please check the below.
Server - https://jira.atlassian.com/browse/JRASERVER-65581?src=confmacro#:~:text=Set%20the%20%22Delay%22%20parameter%20to,until%20no%20duplicates%20are%20created.
Cloud - https://jira.atlassian.com/browse/JRACLOUD-67475
if these not provided any output. Please raise a request through support
https://support.atlassian.com/contact/
Thanks.
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