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Unable to auto resolve issue if all linked ticket closed

Martin LALONDE

Hello everyone,

My objective is to be able to automaticaly transistion ticket from the JSD (Yes I'm still on a previous version) when all linked ticket in other projects in my instance are closed.

This is used for user account creation and require many teams to have their own tickets within their project. Hence the reason I cannot use an automation within JSD.

I've been looking into scriptrunner to help me out but I'm not a dev but have basic knowledge on coding language.

I'm trying to use fast-track on the transition "Mark as transfer", which is setting the status to "Transferred" (Pending), on the post function that should validate that all linktype issue on are "relates to" closed to do action "Mark as resolved" from my workflow when issue is set to transferred.

This is the code I have entered in the condition box found on https://scriptrunner.adaptavist.com/5.2.2/jira/recipes/workflow/conditions/all-dependent-issues-resolved.html

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.link.IssueLink

def linkType = ["relates to"]

def linkMgr = ComponentAccessor.getIssueLinkManager()
for (IssueLink link in linkMgr.getInwardLinks(issue.id)) {
if (linkType.contains(link.issueLinkType.name)) {
if (! link.sourceObject.resolutionId) {
passesCondition = false
}
}

}

I have found someone else with a similar issue with this script here but even trying his modification to the script I still have an error within the coding box that mention

[Static type checking] - The variable [passesCondition] is undeclared at @ line 10, column 713

I've also added in additinal issue actions box the following code from the snippets hoping it would fix it but nothing is happening.

import com.atlassian.jira.component.ComponentAccessor

def constantsManager = ComponentAccessor.getConstantsManager()
def resolution = constantsManager.resolutions.findByName("Done")

issueInputParameters.setResolutionId(resolution.id)

When publishing my workflow and testing my ticket which have tickets linked as relates to to the status "Mark as transfer" nothing is happening.

I have check the post functions and it say no failures but I have no log either.

Jira: 8.5.2
Scriptrunner: 6.0.0-p5

If you have something else to propose then this script I am open for suggestion.

Comments

Martin Bayer _MoroSystems_ s_r_o__

Hi @Martin LALONDE , I do not know if I understand it correctly but I can see one possible problem. You are using "getInwardLinks" method which returns only issues which are set as source of the links for your issue.

We need to find out whether it is problem or not and we can fix it to be more save in second step.

So just try to replace "getInwardLinks" with "getOutwardLinks" and let me know.

Ivica Vančina_vyul5s

Well you are getting error because your variable (passesCondition) is not defined, or in other words ScriptRunner doesn't know where did you get this from.

So you need to define it like this: def passesCondition = true

Then after that you can use it.

Martin Bayer _MoroSystems_ s_r_o__

@Martin LALONDE by the way, static error is not problem... this property "passesCondition" is scriptrunner's condition property, so it is declared but groovy compilator just can't know it

Martin LALONDE

@Martin Bayer _MoroSystems_ s_r_o__ and @Ivica Vančina thanks for your prompt reply on this issue.

I've made the changes suggested with the condition box and now it looks like this.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.link.IssueLink

def passesCondition = true
def linkType = ["relates to"]

def linkMgr = ComponentAccessor.getIssueLinkManager()
for (IssueLink link in linkMgr.getOutwardLinks(issue.id)) {
if (linkType.contains(link.issueLinkType.name)) {
if (! link.sourceObject.resolutionId) {
passesCondition = false
}
}

}

And it didn't change the status or transition to Done of the parent ticket when all linked relates to ticket dans closed.

So I've also seen within one of the articles here in Scriptrunner that when doing a workflow transition if there a screen attached to this it might block the action.

issueInputParameters.skipScreenCheck()

So I added the issueInputParameters line into the additional issue actions

import com.atlassian.jira.component.ComponentAccessor

def constantsManager = ComponentAccessor.getConstantsManager()
def resolution = constantsManager.resolutions.findByName("Done")

issueInputParameters.setResolutionId(resolution.id)
issueInputParameters.skipScreenCheck()

I saved and publish my workflow change but no luck and no failures displayed.

Workflow display.png

Thank again for your help on this issue.

Martin Bayer _MoroSystems_ s_r_o__

OK @Martin LALONDE let's start from the scratch. I will try to describe how I understand your issue and situation.

you have service desk issue SD-1
there are multiple issues created to solve SD-1 like
1. HR-1 for HR department
2. IT-1 for IT department
3. SEC-1 for security department
you need to move SD-1 issue to Done when all the linked issues (HR-1, IT-1, SEC-1) are done

For this situation, you need to configure postfunction in HR, IT, SEC workflow on its last transition (to Done status) and configuration must contain invocation of SD workflow's transition "Mark as done".

Do I understand it right? Is your configuration similar? Can you post screenshots or zip them and post the archive here?

Ivica Vančina

Hi,

Your script and setup is fine except your script checks if your linke issues are closed, but on the end of your CONDITION part you need to "return" something.

So to make your script work you need to put passesCondition == true on the end of your script and everything will work fine.

Have a nice day.

Martin LALONDE

@Ivica Vančina If I add that at the end of my condition script is close my main ticket and ignore if linked ticket are open or closed.

I try placing it on different line but doesn't do anything.

Maybe I don't get it right, like mentionned I'm not a developper but I'm trying to learn how to use groovy script for scriptrunner.

Thanks,

Ivica Vančina

@Martin LALONDE

Here try this script it should work:

def passesCondition
def linkType = ["Relates"]


def LinkManager = ComponentAccessor.issueLinkManager
LinkManager.getOutwardLinks(issue.id).each { IssueLink issueLink ->
if (issueLink.issueLinkType.name in linkType) {
def resolutions = issueLink.destinationObject.resolutionId
if(resolutions == null){
   passesCondition = false
   }else{
         passesCondition = true
   }
 }
}

passesCondition == true

Ivica Vančina

@Martin LALONDE give me feedback when you try this script....

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