Filter showing unacknowledged tickets

Question

Hello,

I am looking for a filter to show only tickets which are not yet acknowledged (and therefore appearing in the 'acknowledge' state). They can be open, closed, assigned, etc - it is just the acknowledgment status we are looking to focus on in the report.

Does anyone know how to structure the filter/logic to use for this? We can build in the rest, it's just what we need to capture that we are having trouble with.

Thank you!

Becky

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hi @Rebecca Fajon ,

You need to check all the issues which are not passed through "Acknowledged" ?

Can You please a screenshot of Workflow. and please provide some more clear info.

What is to be shown in filter ?

Thanks.

Rebecca Fajon · Answer

Thank you for your replies! I have tried this but it is still pulling in tickets with other status than outside acknowledge - eg some waiting for triage, request clarification - in addition to some which are, as targeted, simply in the 'acknowledge' stage. 
I then tried replacing the 'acknowledged' with 'waiting for triage' to see if it worked with other options - but it is pulling in the same, pretty much everything regardless of status chosen.

Is there any other way you'd recommend? This seems trickier than it appears!

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hi @Rebecca Fajon ,

Good Day ...!

As @brbojorque  Please use the filter as specified.

If you need only for a particular project use as below.

Project ="Your Project Name" and Status != Acknowledge