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How to force a value in a field only when solving the issue

Prueba Cliente Edu

JIRA Service Desk 4.13.2 (Server)

I need a custom field to be mandatory only when solving or canceling the ticket.

If I define the custom field as mandatory, it is invalid, because I only need to fill it in when resolving or canceling the issue.

I have checked the "workflow validations" but can't find any valid ones.

Workflow validations.JPG

Someone could help me?

Thank

Accepted answers

Dirk Ronsmans

Hi @Prueba Cliente Edu

To make the field mandatory in the in the transition you will need to add a validator. Then like @brbojorque says you would add a transition screen so you are sure they can actually enter the value.

https://confluence.atlassian.com/adminjiraserver/using-validators-with-custom-fields-938847524.html

All comments

brbojorque

Hi @Prueba Cliente Edu ,

You should check out how to add a Transition Screens and requiring one or more fields in the transition solving or canceling a ticket (assuming it is an actual status).

https://confluence.atlassian.com/jirakb/add-a-custom-field-to-transition-screen-718834736.html

Dirk Ronsmans

Hi @Prueba Cliente Edu

To make the field mandatory in the in the transition you will need to add a validator. Then like @brbojorque says you would add a transition screen so you are sure they can actually enter the value.

https://confluence.atlassian.com/adminjiraserver/using-validators-with-custom-fields-938847524.html

Prueba Cliente Edu

I have seen this:

https://confluence.atlassian.com/jirakb/make-custom-fields-required-in-a-workflow-transition-in-jira-server-691011903.html

I have already created the transition screen, but when I go to create the validation to change the field to mandatory, no valid option appears.

Workflow validations.JPG

Prueba Cliente Edu

As you have mentioned, I think it is necessary to install the Utilities Suite (JSU Automation Suite for Jira Workflows - Server Version) to change a field to mandatory during the workflow. But that Suite of Utilities is not free.

Is it possible to use a "Custom script validator" or "Simple scripted validator" to make a custom field mandatory during the workflow?

Thank you

Prueba Cliente Edu

Is it possible to use a "Custom script validator" or "Simple scripted validator" to make a custom field mandatory during the workflow?

Thank

brbojorque

Hi @Prueba Cliente Edu ,

Definitely, it will work in ScriptRunner Simple scripted validator however it may need a bit of coding to make it work in a Transition Screen (You have to detect the name of the Transition Screen and do the validation)

Here's the condition, make sure to update it with the name of your custom field.

cfValues['My Single Select']?.value == NULL

For reference:

https://scriptrunner.adaptavist.com/5.3.7/jira/recipes/workflow/validators/simple-scripted-validators.html

Prueba Cliente Edu

Thank you very much for your answer.

I'm doing it, but it returns the following error:

Error ScriptRunner.jpg

How can I solve it? Thank

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