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User language in velocity templates

Luca_am6g7j

Hi, I am customising templates for sending automatic e-mails to customers when they open a new ticket.

Our customers have different native languages. So I would like the automatic e-mail to be in the right language. However, I cannot access the information from the velocity template.

I have tried to access the class UserPreferencesManager but it is not accessible from velocity. I also tried to search for the class with $content but it is also not accessible from velocity. In UserPropertyManager I didn't find a language property.

Does anyone know a way to do this?

Accepted answers

brbojorque

Hi @Luca ,

I kind of experienced the same issue with yours actually, I'm trying to access something from the JAVA API but it was not accessible from the plugin.

What I did is contact the add-on vendor and have then double-checked if the user preference is accessible in the velocity template the last time they've added it.

All comments

brbojorque

Hi @Luca ,

I kind of experienced the same issue with yours actually, I'm trying to access something from the JAVA API but it was not accessible from the plugin.

What I did is contact the add-on vendor and have then double-checked if the user preference is accessible in the velocity template the last time they've added it.

Luca_am6g7j

Thanks for your advice. I spoke to the vendor and he told me that it is most likely not possible to find the customer's language in velocity templates.

brbojorque

Hi @Luca ,

I'm not sure if this helps but the workaround is to add a customfield language and have the condition around that new language custom field in the velocity.

The downside is you have to update them manually for each issues unless you have an automation to set it up based on the user, group, or other factors.

Luca_am6g7j

Thanks for the advice. I solved my problem in this way!

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