JIRA Subscription filter issue

Question

Hi Atlassian Team,

User has a subscription filter . Which runs on the scheduled time. The report which it generates has incorrect data than the actual one. Note we do not have 2 servers involved.

The recent mail from customer as follows :
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The 9AM list is correct. This is why I am asking if there are 2 servers that are being used to send the JQL results. At 8AM it was wrong but at 9AM it is correct.
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Could you please let us know how to fix the issue.

Regards
Varun N

Varun Nedumaran · Answer

I have requested user to create a new filter and test once. Once they test it  , will confirm the result.

Varun Nedumaran · Answer

I have requested user to create a new filter & subscription and test once. Once they test it  , will confirm the result.

Nic Brough -Adaptavist- · Answer

You'll need to look at both emails and the two subscriptions the user has got set up for them, with a view to stopping the "wrong" one.