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Graph showing total # of tickets in an unresolved status by week

Frank DiPalma

Hello, I'm trying to create a graph showing total # tickets in an unresolved status by week. I figured out how to use the "was-during" option for a specific day but I need this data weekly to show trends over time. Ideally a dataplane showing the results weekly over several months. Is that possible? thx

Accepted answers

Douglas.Swartz

Frank. Take a look at the Dataplane Issue Values by Date Report.

Set the interval to weekly.
Filter for every issue you want in the report. In other words, don't try to use JQL to filter the historical status, let Dataplane do that.
Set Statuses to include to unresolved.
Set Segment By to whatever value you the stacked items to show - priority is a common choice.

I hope this gives you what you are looking for. I no longer have Dataplane available (moved to cloud) so can't attach a sample.

All comments

Douglas.Swartz

Frank. Take a look at the Dataplane Issue Values by Date Report.

Set the interval to weekly.
Filter for every issue you want in the report. In other words, don't try to use JQL to filter the historical status, let Dataplane do that.
Set Statuses to include to unresolved.
Set Segment By to whatever value you the stacked items to show - priority is a common choice.

I hope this gives you what you are looking for. I no longer have Dataplane available (moved to cloud) so can't attach a sample.

Frank DiPalma

Thank you. This worked but the mistake I made was not excluding certain statuses.

Gaurav Mehta_vlyv7k

hi @Douglas.Swartz - where can I find "Issue Values by Date Report". Is that a standard report. Is Dataplane an add-on? Is there anything Out of the box that comes with JIRA?

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