After upgrading Bitbucket server, trying to change the user's avatar is not working

Question

After I upgrade bitbucket to the version 7.9.1, when I try to change user's avatar it fails, the message is the following: "Something went wrong while trying to serve your request. Try reloading the page.". I tried reloading the page, change different browser, new incognito window, etc. I have configure reverse proxy for apache and have another atlassian apps, but this is the only one that is not working and didn't find anything about it in the bitbucket logs. Any advice?

Mario José Echeverría Hernández · Answer

Yeah I did it as well, I run the following commands:
# chown -R atlbitbucket:atlbitbucket /var/atlassian/application-data/bitbucket /opt/atlassian/bitbucket
# chmod -R 775 /var/atlassian/application-data/bitbucket /opt/atlassian/bitbucket

However the issue persist, finally I decided to uninstall Bitbucket and do a clean installation, it worked like a charm, then I re-create the projects and repositories.

Thank you so much for your help. Regards

Dave Theodore [Coyote Creek Consulting] · Answer

It sounds like a filesystem permission issue.  Make sure the entire Bitbucket home directory (all sub directories and files) are owned by the user that the Bitbucket Java process runs at.