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Overwrite ADMIN user by restoring data from xml-file

Verena Alberg

Hi,

after restore an xml-file (Jira export) I can t login with the user, which was ADMIN before the import.

I know the name and the password of the ADMIN and now I need a possibility to activate it again.

The installation is a the free Jira download 5.0.6.

Unfortunately I'm not familiar with this subject, so I would be grateful for a simple solution.

Accepted answers

Florin Manaila4

If you didn't have the ADMIN account on the backup, or it didn't have the same configuration for external user directories (if you have any), then your ADMIN account is lost.

This https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator will show you how you can get administrator permissions back.

All comments

Florin Manaila4

If you didn't have the ADMIN account on the backup, or it didn't have the same configuration for external user directories (if you have any), then your ADMIN account is lost.

This https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator will show you how you can get administrator permissions back.

Florin Manaila4

I believe JIRA has automatic backup enabled by default, so there's a good chance you have backups from before the restore. Look for them in your <JIRA_HOME>/export folder. If you have any, you can copy one to the import folder and restore the data from it.

Verena Alberg

Unfortunately, I don t know how to manage this solution.

Would it be also possible to use the setup wizard like: https://confluence.atlassian.com/display/JIRA050/Restarting+JIRA+from+the+Setup+Wizard

or just to make a new download with the same license key?

If it would be possible to get database back like before the xml-restore. I could first backup and then restore again.

Thanks for your help.

Verena Alberg

I found a backup (2013-Feb-19--0812.zip), but is there any possibility to restore it without AMIN access?

After the restore I m just a simple user in the Jira database.

Thanks a lot, I'm afraid it went wrong.

swetha v

-Login into existing jira and create a new user with administrator permissions

- take a xml backup of the data

-keep the xml backup file on new JIRA server in import directory.

- install and access new jira through web browser, create a default admin account in setup wizard,

- restore the backup file giving the path of xml backup file

- now, you cannot login with the default admin account because the old data gets wiped off after restore. so now login with the user account which you created in jira before taking the backup on old jira server.

Nic Brough -Adaptavist-

That's the problem - they can NOT get in as an admin, so they can't do this.

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