Linked tickets

Question

In the early stages of implementing a SPOC model, we need to be able to link issues between the service desk team and developers.  The problem is attachments are not populated when we try and link tickets.  Also when we update a ticket the linked ticket does not see the update.  Is there a fix or an add-in that can help?

Thank You in Advance,

Ryan

Kristian Walker _Adaptavist_ · Answer

Hi Ryan,

I can confirm that if you are using Jira Cloud that you can use then you can use the Clone Issue post function which ScriptRunner for Jira Cloud provides as documented here.

This post funciton will allow you to clone the issue to another project and link it back during a workflow transition and when cloning the issue all system fields are copied including attachments.

You can also specify some code in the Additional Code box to control how fields like attachments are copied incase you do not want to copy some attachments and we have examples of how this here that you may find useful.

I hope this information helps.

Regards,

Kristian

Julie d_Antin _Elements__bsgnak · Answer

Hi @Ryan Netram

The app Elements Copy & Sync might be what you are looking for. It lets you copy, link, and sync issues from one project to another automatically.

It has recently been released on Cloud as well, and you can see a demo of how copying and synchronizing issues works on cloud over here: https://youtu.be/SQlQTkSzIeI

Ryan Netram · Answer

Hello Brant,

Thanks for the information, we will be migrating to Jira Cloud in the new future.  Will look into this option further at that point.

Regards,

Ryan