Cannot create external user with Confluence Internal Directory specification

Thomas Wieter

Dear Community,

I searched the web now for quite some time and also followed the other confluence help articles but cannot solve by problem:

I am an admin on a server (v7.2.1) and cannot create new external users with the Confluence Internal Directory specification. I only have the possibility to add users with my companies internal Delegated LDAP Authentication (see screenshot)

Where can I create users in the internal directory or shouldn't there be a drop down field where I can define if I want to create a user with internal or LDAP directory?

Crazy thing: I already have created external users successfully in the past and can see that the correct internal directory was used, see screenshot.

Thank you for your help

Thomas Wieter

Topic was solved by trial an error by myself.

I had to log on as another admin user which was already part of the Confluence internal directory.

Then I used that local admin to change the directory order and created the local external users with the internal directory.

Than I had to switch the directory order again, otherwise I experienced login issues as with my admin who is part of the LDAP Windows AD