Hi Atlassians,
We would like to move some business operations and ITIL processes from custom developed Lotus application to Jira server or cloud. One of the main requirements is that there is an integration with a core system, so that when a ticket is being created, on the create screen if one fields is populated, lets say the unique number of a client, few other custom fields are populated automatically with information from the integrated system. We know that this can be done with script runner, but we have one more limitation, which is avoiding direct connection to the DBs of the integrated systems and we need to use REST APIs only. We have also tried with Pro Form, but that only allows using static REST URL(we cannot parse different values for some parameter to be searched against) and REST URLs are available only for fields that provide options for choosing. Can you please advise if someone had similar requests and let us know if there is a way that we can accomplish this or suggest any other add-on that might help us meet these requirements?
Regards,
Nadica
