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Getting "SLAs modified" every time a new ticket is filed in Service Desk

Igor Sereda [ALM Works]

Hi all,

Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalculated for issues in this project." Only Service Desk Admin can run SLAs recalculation.

Does anybody see the same behavior? Is this a configuration issue? Does Service Desk Admin really need to log in and run SLA update every time a ticket is opened?

Thanks,
Igor

Accepted answers

Igor Sereda [ALM Works]

Reposting from Atlassian Support. The problem was that there was a metric which was "started" later than the ticket was created. In my case, I had a condition "Resolution: Set" for an SLA to start. If I understood correctly, that doesn't work in Service Desk so far. So I just removed this metric and that fixed it.