move issues - there is a way to validate the service request type when moving between issue type?

Question

Hi!

I'm looking for a way to validate if the filed "service request type" is not empty, when we moving the issue type from any issue to service request.

today our costumers can open to my team a few issue type, when they open SR they must to fill the SR-type (we have validator for this), but, allot of the times (close to 40%) the costumers open by mistake not SR and we need to move the issue type to SR, in this step we don't have validation to check if the SR-type is filled in.

Thanks in advance!

Noa Masel

Noa Masel · Answer

Thank you @Hernan Halabi  - Elite IT Consulting Group

The None value is option but you can't delete it. you have to put some default value in this tab, and its no matter what you put by default Jira find this as a value, at the time we have to move the issue type, (when costumer create a new ticket SR issue, we don't have this problem).

this why I'm looking for a validation for the move step.

thank you!

Hernan Halabi - Elite IT Consulting Group · Answer

I suppose the None is a field option right? You should disable/delete that option. Jira already shows the None option that applies when the field is empty. By default jira tickets will be "none" (because fields are empty) and then the requirement at the field configuration level will work as desired forcing user to assign a real value to it.

Noa Masel · Answer

Thank you @Hernan Halabi  - Elite IT Consulting Group but I already set this up and because this custom field (SR-type) is by default "None", Jira find this "None" as a value.. so when we move the issue type to SR the value "None" is filled in by default and pass the mandatory check.