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Is it possible to hide a page/section from a user in Jira Service Desk with ScriptRunner

Silas Alexander Lykke Rosenskjold

Hi everyone,

I have two quick about hiding elements/pages from a user in Jira Service Desk.

Is it possible to hide a certain page inside a project from a specific user with ScriptRunner?

I would like to hide the page /customers in a service desk for a specific service desk agent.

I know there's a built-in script that can hide the menu icon for customers.

Is it possible to do on a user-level, so that only a particular user in a project doesn't see that menu icon?

Thanks a lot in advance

Jira server: 8.13.1

Jira service desk: 4.13.1

Accepted answers

Joanna Choules

Hi Silas,

In the condition code of the built-in script, you can check which user is logged in with the JiraAuthenticationContext:

def user = ComponentAccessor.jiraAuthenticationContext?.loggedInUser

and use that to decide whether to show or hide the icon.

Joanna Choules
Adaptavist Product Support

All comments

Joanna Choules

Hi Silas,

In the condition code of the built-in script, you can check which user is logged in with the JiraAuthenticationContext:

def user = ComponentAccessor.jiraAuthenticationContext?.loggedInUser

and use that to decide whether to show or hide the icon.

Joanna Choules
Adaptavist Product Support

Silas Alexander Lykke Rosenskjold

Thank you!

Do you know if it would be possible to hide the content on a certain URL altogether using the same check?

Joanna Choules

The script isn't built for hiding entire pages, but if you can identify the UI elements containing the content you don't want to be shown (the fragment locator might help with this), then you can hide those as well.

Silas Alexander Lykke Rosenskjold

Yes indeed.

I realized yesterday in the evening, that I simply need to hide whatever I need in the same way.

I'm having some trouble locating the id for the section I need to hide. The "Hide UI Element" script only takes Ids that start with com.atlassian something, but the section I would like to hide doesn't have a com.atlassian Id, just an id like this: div.js-page-panel-content.sd-page-panel-content