mentioning users in the ticket comment by @user name.

Question

Mentioning users in the ticket comment by @User name, email notification is sending while we mention the user name.

But his\her name is not adding in the ticket watchers list, Is this normal behavior ?

Is this possible to fix the issue?

Regards;

Thangavel

Monika Rani · Answer

Hi @Thangavel VELUCHAMY Yes, It is normal behavior, If you want watcher should receive the notification you have to add the watcher manually. I agree with @Jack Brickey  and @KAGITHALA BABU ANVESH

I hope it will help you.

Jack Brickey · Answer

and the reason why you want the separation is that you (and the recipient) don't always want to see all the updates that a Watcher might receive. Mentions are sort of a one-and-done sort of thing.

KAGITHALA BABU ANVESH_z1zl10 · Answer

@username in comment is mentioning, for this only once they receive email.

Watchers --> will receive all notifications when there is a change happened on Issue.

We have to add watchers manually