Confluence license key not accepted (10-user license)

Stefan Tenberg

Hello community,

we installed a confluence server one year ago and licensed it with a 10-user-license. The license expired some weeks ago, so we bought a "new" 10-user-license. We simply wanted to enter the newly generated license key in the license management dashboard of our confluence server, but we can't. We always run into a "license key not valid" error message. We tried direct C&P, copy to an editor and paste back into the dashboard.

 

Server-ID and/or SEN number can be provided if necessary. I just don't want to post them here open to the public.

 

What can we do? I already raised a support case but the support agent told me that 10-user-licenses only get community support. So please don't advice me to raise a ticket. ;-) 

 

Mirek

Hi @Stefan Tenberg

Hmm.. Yes that is true that 10 users license get community support for technical issues but I think for licensing problems that you are having the best way is to use this form - https://www.atlassian.com/company/contact/purchasing-licensing - There you can paste the SEN number and describe your issue without sharing it with the public.

If this would not help please let me know and I would try to reach to someone directly that could assist here a little bit more than support engineer that you interacted with.