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Training Registrations WIPED OUT

Chris.Valadez

Hello, has anyone found that the courses in which they were registered are no longer available this morning? I had purchased a course and had even started working on it, but it does not appear in my profile anymore. Every member of my team who was enrolled in the same course is experiencing the same issue. Has anyone else had this problem? Did you figure out a resolution?

Comments

Monika Rani

Hi @Chris.Valadez

I never had this type of experience before, but if you are facing this issue please raise the support ticket and they will provide the solution to you. Here is the link of support: https://support.atlassian.com/

Chris.Valadez

I already put in a ticket. No one has responded. FYI, I put in a ticket on something else over a week ago, and no one responded to that either. When I go to the link to the ticket email (the View Request link), the ticket site just throws an error, so I can't even see a status on it. (Yes, I am logged in when I try to view the ticket.) This is all I see when I look at the ticket, so I have little faith in Atlassian support right now.

Screenshot 2021-01-04 092938.png

Chelsea C

Hi @Chris.Valadez - thanks for the post! I see your ticket from earlier today.

We'll follow up shortly!

Chelsea C

Hi @Chris.Valadez – it seems that error is the result of an authentication problem. Please try logging out and back into your Atlassian ID or try opening the link in an incognito window.

Chris.Valadez

Thanks. I can't see the status of either of my tickets. See my update above. @Chelsea C , please reach out to me when you have a resolution to this ticket. Thanks! My team is very worried about finishing the course and exam in 60 days, so we don't want to lose time.

Chris.Valadez

I followed both of these directives and still do not see any courses. Please note that NONE of my team see the course! This issue is NOT resolved!

Chris.Valadez

As mentioned previously, this issue is not resolved.

Chris.Valadez

Please note that the major issues is the fact that all of us have been unenrolled in the course. The secondary issues is not being able to see tickets, but I can see tickets if I go into INCOGNITO, which is a really weird solution! The issue of not being enrolled in courses is NOT solved with going incognito.

Felix Sargent_ns1xm3

As of Jan 04, 2021 - 23:08 UTC service has been restored.

https://support.status.atlassian.com/incidents/btnhlqtm3r9n

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