nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA CORE: After upgrade, search and "all issues and filters" broken

Randall Williams_ikxlbw

After an upgrade to JIRA core 8.14.0, responses to queries don't display in the browser. The responses to the query DO appear in the browser debugger - I see them in the JSON response to the "issueTable" request, but the actual page where the response does not render the results. Right after upgrading we did install Jira Service Manager. I've performed a full reindex already. In the browser console, I see a requested rejected due to bad origin.

Is this a known issue? Everything was good before the upgrade.

Accepted answers

All comments

Brant Schroeder

Randall,

Is this happening for all users? Does it happen in all browsers? Have you cleared your browser cache since you upgraded?

Daniel Ebers

Hi @Randall Williams

I'd also be very interested if anything relating to this error is visible from logfile (atlassian-jira.log) from your instance.

Have you had the chance to check this already?
If so could you please share a probably WARNING or ERROR that is logged?

Thanks and regards,
Daniel

Randall Williams_ikxlbw

@Brant Schroeder

A. Yes, all users

B. Yes, all browsers.

C. Yes, cache cleared.

Randall Williams_ikxlbw

@Daniel Ebers Thanks - I didn't look here previously.

2021-01-04 07:37:07,368-0800 periodic-de-index-fixer-0 ERROR [c.a.jira.versioning.VersioningCleanupService] [VERSIONING] NumberFormatException during parsing entity version retention days, falling back to the default value. Property key: jira.entity.version.cleanup.deleted.retention.days, property value: null, default value: PT48H
2021-01-04 07:37:17,041-0800 https-openssl-nio-8443-exec-4 ERROR my-user-name 457x9082x1 sj3m3u 10.212.x.xxx:50380,10.44.x.xxx /secure/QuickSearch.jspa [c.atlassian.velocity.DefaultVelocityManager] MethodInvocationException occurred getting message body from Velocity: java.lang.NullPointerException
java.lang.NullPointerException
at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1838)
at sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)
at java.lang.Double.parseDouble(Double.java:538)
at java.lang.Double.valueOf(Double.java:502)
at com.atlassian.jira.plugin.issuenav.properties.ParsingApplicationProperties.getFromProperty(ParsingApplicationProperties.java:49)
at com.atlassian.jira.plugin.issuenav.properties.ParsingApplicationProperties.getDouble(ParsingApplicationProperties.java:30)
at com.atlassian.jira.plugin.issuenav.IssueNavAction.getJqlAutocompleteQueryDelay(IssueNavAction.java:838)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.velocity.runtime.parser.node.PropertyExecutor.execute(PropertyExecutor.java:142)
at org.apache.velocity.util.introspection.UberspectImpl$VelGetterImpl.invoke(UberspectImpl.java:529)
at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:198)
at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262)
at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:342)
at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87)
at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336)
at org.apache.velocity.Template.merge(Template.java:328)
at org.apache.velocity.Template.merge(Template.java:235)
at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381)
at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyImpl(DefaultVelocityManager.java:117)
at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBody(DefaultVelocityManager.java:97)
at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.toWriterImpl(DefaultVelocityTemplatingEngine.java:122)
at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml(DefaultVelocityTemplatingEngine.java:113)
... 4 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
... 48 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 41 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:118)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:111)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:118)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.jira.plugin.issuenav.KickassRedirectFilter.doFilter(KickassRedirectFilter.java:133)
... 11 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.jira.plugin.issuenav.LegacyTextQueryUrlRedirectFilter.doFilter(LegacyTextQueryUrlRedirectFilter.java:39)
... 4 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:118)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.jira.web.action.issue.QuickSearch.sendInternalRedirect(QuickSearch.java:50)
at com.atlassian.jira.web.action.issue.QuickSearch.doExecute(QuickSearch.java:43)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
... 48 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:56)
... 7 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 62 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

Randall Williams_ikxlbw

ran the integrity checker, no issues there

Brant Schroeder

What version did you upgrade from?

Daniel Ebers

The integrity checker would not be able to diagnose this kind of issue - to my knowledge.
Have you had a look into atlassian-jira.log if anything related to this can be spotted?

Patrice E.

In our case, the problem might be related to a not overwritten jpm.xml file during the upgrade process

(see https://confluence.atlassian.com/jirakb/issue-page-shows-up-blank-after-upgrade-1041075386.html)

a brand new jpm.xml, a restart, it's working again

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