nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira - sidebar missing

Aravind_khoe9q

Hi Team,

We are currently facing an issue with Sidebar, suddenly it is not displaying in Jira. We are currently using Jira version 7.7.1. as far there is no recent update made and it was working good for more than one year.

Please help in resolving this

Regards,

Aravind S

Accepted answers

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Daniel Ebers

Hi @Aravind

welcome to the Atlassian Community!

Have you had a look already in logs like atlassian-jira.log?
Sometimes this is of a deeper failure with Jira why it might make sense to analyze the server logfiles.

Does this happen in several browsers for several PC?
Does only your user account have the missing sidebar or is it affecting all users?

Please also check if you recently upgraded Apps that could interfere with the sidebar.

Regards,
Daniel

Aravind_khoe9q

can you please mention the path/method to check atlassian-jira.log ?

Does this happen in several browsers for several PC? - Yes I tried in different browser & Different computer.
Does only your user account have the missing sidebar or is it affecting all users? - For all 10 users facing the issue.

Please also check if you recently upgraded Apps that could interfere with the sidebar. - There is no recent updates made

Daniel Ebers

Sure - please refer to this page for finding the logs:
https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html

Aravind_khoe9q

Thanks Daniel.

I have checked the logs "atlassian-jira" logs but most of the logs are INFO and common. No special warning logs available .

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