SQLState - 08001 org.postgresql.util.PSQLException: The connection attempt failed.

adam_zhou@vanguard.com.cn

SQLState - 08001
org.postgresql.util.PSQLException: The connection attempt failed.

when we were installing confluence, we found the issue. 

i'm using the postgres paas service on Azure cloud.  

there is no problem for my jira, bitbucket jira service desk to connect the postgres. 

 

Daniel Ebers

Hi adam_zhou@vanguard.com.cn

the error message is quite generic but from your explanation I only could guess the connection is not possible as for a problem with firewalling, user credentials, user permissions or some other setting preventing Confluence to onboard.

When you say other services just connect fine could you please compare what is different with them?

There must be a difference why the connection is not possible.

Please be advised that the database from the looks is not supported as per this Suggestion:
https://jira.atlassian.com/browse/CONFSERVER-55123

In case this is the database type you are using (managed PostgreSQL on Azure) it might be the source why it is not working. If it is working and that type applies to your installation it would mean the installation is unsupported (not receiving support from Atlassian).

On the other hand this might probably not apply at all because throughout the internet installation guides are to be found how Confluence can be installed on a Azure PostgreSQL hosting.

Please in first step compare settings.

Cheers,
Daniel