Collecting customer satisfaction (CSAT) feedback

Question

Hi!

I have a question related to CSAT:

It is collected from Reporter & Customers involved (no other options, unfortunately) - who are these "customers"? I tested and JIRA is not asking feedback from users in "Request participants".

We have the need to ask feedback from multiple users, not only Reporter.  Can I set it up to ask from users in custom field? How to achieve that or no options by default?

Tansu Akdeniz · Answer

I haven't tried it. Maybe you can check the doc or contact to Vendor.

Kaur Joakit · Answer

Hi @Tansu Akdeniz !

Do You know if any plugin support multiple feedback regarding specific ticket?

i.e. https://marketplace.atlassian.com/apps/1213103/surveys-for-jira-jira-customer-surveys?hosting=datacenter&tab=overview

Tansu Akdeniz · Answer

Hi @Kaur Joakit

Unfortunately, it is not possible to collect multiple feedback in Jira Service Management.  There is only one response matched to a request. Also satisfaction report is taken in this way.

Please also check this KB for CSAT.