UNC links do not work.
You might be doing something wrong.
Ok, that is a bit of a blunt answer, and very very vague, but you hae not given us anything to go on at all. "it doesn't work" is not a useful report of a problem if you want it solved. You'll need to tell us more.
Sorry, I had already typed all the details in, then was confused by your support site, clicked a link and lost it all.
I don't know much about this software, I was asked to install it. Everyone says that links to our file server (Windows) don't work. Have tried creating links myself with the confluence editor with "insert link". I have tried this myself with:
file://server/pathtofile
file:///server/pathtofile
file://///server/pathtofile
There are several folks asking about this but I see no answers. We have similar UNC links on our Intranet site so we know all about the browser issues, our links work with IE and with Firefox with a modified preferences file.
Confluence doesn't do links any differently to any other application - if you've put file://server/pathtofile into it, it's up to the client machine and browser to have the unc path mapped correctly and know how to follow it.
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