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Populate date field with the date an SLA will breach

Rob B_jadbuo

Is it possible to auto populate a date field with when the SLA will breach? Ive looked at script listeners but i cant find anything.

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Gökçe Gürsel {Appfire}

Hi @Rob B ,

You can easily do this using Time to SLA.

You just need to define a notifier to fire an event when the SLA is breached. After this configuration, you can easily catch this event with Automation or Script Runner and define a rule or write a small script to set the date field.

Please let me know if you have further questions.

Regards,

Gökçe

Rob B_jadbuo

Hi, thanks for the reply but they have already set the 75+ SLAs in Jira so cant change them to Time To SLAs. We do use Time To SLA in another Jira as well

Gökçe Gürsel {Appfire}

Do you have Automation or Script Runner?

Rob B_jadbuo

Yes Script Runner

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