We have our project set up so that anyone can email the service desk because we communicate with individuals outside the group who has service desk access. We are encountering an issue where if someone emails the service desk, we can't determine which if the participants they've cc'd. There is no place in the comments that shows who is included and in the email inbox we are forwarding from, the emails only show comments are made to that forwarding email. I am trying to find a way to show who an email reply/comment was sent to so we know who has been looped in and out of a conversation. How do I do this?
