Confluence server restoration version 4.x

Question

Our confluence server has gone down and we are trying to restore the data to a newly installed server. However, while the restoration it gets failed with the error message Import failed. Check your server logs for more information. com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: The zip doesn't contain an 'entities.xml' file in it.

Any help on this would be very much appreciated.

We were using the below configuration,

Server: Physical
OS: Centos Linux 
DB: Mysql
Confluence Version: 4.3.7

This has some critical Data and we need to see if we can restore it with the backup we have.

To be precise we have the complete home Data of Confluence and also the complete DB dump. Any help on this would be greatly appreciated.

Nic Brough -Adaptavist- · Answer

Again, you do not use a database dump in the import in the UI.  You need to restore a database dump into the database.  It's not a Confluence export.

Daniel Ebers · Answer

Have you double checked if the zip file contains everything that confluence expects in this step? In case there is no entities.xml or a damaged one it won't work.

Yuvaraj_gwcd9k · Answer

Thanks a lot for the reply Nic.

However, even when we restore through mysql dump DB, it is failing when i restore through GUI with the below error,

"Unable to complete import: The zip doesn't contain an 'entities.xml' file in it."