Send Email To Reporter, Asignee, Watchers If No Update Is Made To A "Blocker" Ticket Each 1 Days Until Resolved

Behnam Rezaei

Greetings,

I am attempting to create email notifications with the following logic:

If ticket_status=open and ticket_priority=blocker and update_date<=today-1day send an email.

I have created a custom notification, but am unclear how to specify the criteria for notifications Reporter, Assignee, Watchers to be notified each day until a "blocker" bug is resolved.

Thanks

Henning Tietgens

You have to create a filter to find the issues and a subscription for this filter. In the filter you have to select something like this

status = Open and priority = Blocker and updated < startOfDay(-1) and (reporter = currentUser() or assignee = currentUser() or watcher = currentUser())