I have found how to do this using validation, but only on the cloud version. I am looking for guidance on the server version for Jira Service Manager.
Add 'Time Tracking' field to the screen associated with the transition going to close. Add a 'Field Required' validator on that workflow transition. If there is not a screen associated with the transition to close your will have to create one.
The 'Time Spent' field is on the Resolution screen, is 'Time Tracking' seperate field?
On all the tenants I have worked on the delivered field has been time tracking and should be labeled as system field. Time spent might be a custom field in your tenant.
'Time Spent' becomes active when you activate Time Tracking under Issues -> Issue Features. So, I assume the 'Time Spent' field, located on the Resolve this issue screen is the same as 'Time Tracking' field located in the Field Configurations. However, when I look at the screens 'Time Tracking' is on, it only lists default.
So, I'm not sure what 'Time Spent' field is and how to make it mandatory.
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