Stop sending email when a user is added to an organization

Question

Hi,

We're in the process of adding customers to Jira after a company merger.

It seems that when we add a new account to an Organization, an email is sent to the customer saying that they have been added to the Service Desk.

Is there a way to block these emails?

I searched in the 'Customer Notifications' section of the Service Desk configuration but nothing seems to be there.

Jack Brickey · Answer

Hi Wim, disclaimer - I use cloud so I can't give you specifics on Server but hope this doc might help - managing-service-project-notifications

Wim Abts_desah7 · Answer

Just to be clear: we add our customers to the SD

As it seems the 'Account verification email' toggle button could be the one I need.

Only the text next to this button is not very helpfull see also https://jira.atlassian.com/browse/JSDSERVER-6321

Is this setting also valid when users are added manually to a Service Desk or does this apply only to the case where a user is automatically created when sending an email to a SD?