https error connection refused

Question

I've set up Confluence 5.6.4 on Windows/SQL in our production environment, and while I can get to it on the unsecure URL just fine, the secure URL returns "Error Connection refused" in Chrome.  I get the same in IE or Firefox.  I'm using a PFX certificate, which I've double-checked many times.  The server.xml file is set up correctly with all the PFX information.  IIS is turned off on the server.  But, the secure URL just won't work.  I was able to get the secure URL to work in dev, and I've set up prod in just the same way, but something is off.  I don't see anything in the logs for when I try to access it via https.  Anyone have any ideas on what I can check?

Chris Lanigan · Answer

A network issue would timeout as the packets would be lost. Connection refused is normally the server rejecting the connection due a closed port. It could be a firewall if it was re-configured incorrectly. I say reconfigured as by default firewalls drop packets.This is so someone scanning etc doesn't detect something is there. They would know something is there if connections are rejected.

Shun Hirayanagi · Answer

"Error Connection refused" sounds like a network connection problem that Chrome cannot reach the port 443 (https) of your production server.

Have you checked the firewall of your production server?